Welcome

My name is Jolene Marie Williams, and I am interested in a job in IT.

I have been using computers for about 20 years.

I have used Windows and Linux, and I have skills in hardware upgrades and programming.

Jolene Marie Williams

e-mail: jolenemariewilliams@gmail.com

Resume and Skills


Professional Summary Dedicated college graduate experienced in warehouse operations, customer service and customer service who excels with computers, problem solving, attention to detail, and interpersonal communication. Seeking a role of increased responsibility.


Work History


DEFENSE LOGISTICS AGENCY — Distribution Process Worker, September 2022 – Present (40 hours/week)

  • Material handling equipment operation
  • Packs and/or repacks a variety of items utilizing a wide variety of standard packing materials, methods and techniques
  • Determines appropriate method of packing based on the type of commodity/item to be packed using information in military sites such as AESIP and WebFLIS
  • Frequent lifting, pushing, pulling, carrying, and handling items up to 40 pounds
  • Count locations for inventory accuracy
  • Perform total inventories for specific NSN’s and Part number items
  • Annotate discrepancies and perform 2nd and 3rd counts as needed
  • Report all inventory inaccuracies to supply technicians
  • Assist with cycle counts to include kind, count and condition
  • Perform over/under discrepancy counts as required


DEFENSE COMMISSARY AGENCY — Store Associate, August 2020 – September 2022 (32 hours/week)

  • Use the computer assisted ordering system to maintain adequate stock in the store
  • Use the handheld terminal to keep track of products that are out of stock
  • Receive products from vendors using the handheld terminal
  • Receive trucks from the warehouses
  • Write up invoices for vendor credits
  • Scan out damaged and expired merchandise using the handheld terminal
  • Use the computer system to process reports using Microsoft Excel
  • Maintain inventory levels and stock shelves
  • Set and implement product planograms
  • Order special items requested by customers
  • Count and maintain safe, bank deposits, change orders, and cashier tills
  • Perform overrides and voids for cashiers
  • Greet all customers
  • Assist customers by answering questions concerning prices, identification, and location of items
  • Receive phone calls from customers
  • Verify and scan customer military ID during each transaction
  • Ring customer sales, including cash, debit, credit, check, WIC and EBT
  • Cash handling
  • Operate electronic cash register
  • Announce the current sales
  • Keep store neat and clean
  • Face store shelves for the entire store
  • Check products in entire store for outdates
  • Use a computer to check e-mails and do timesheets
  • Frequent lifting, pushing, pulling, carrying, and handling items up to 40 pounds
  • Assist other departments as needed
  • Train new associates to use the cash register
  • Train all employees how to use the Click2Go online ordering system
  • Make sales signs and electronic shelf labels as needed
  • Count locations for inventory accuracy
  • Perform total inventories for specific items
  • Annotate discrepancies and perform 2nd and 3rd counts as needed
  • Report all inventory inaccuracies to management
  • Assist with cycle counts of the store
  • Perform over/under discrepancy counts as required


DEFENSE COMMISSARY AGENCY — Sales Store Checker, September 2017 – August 2020 (32 hours/week)

  • Greet all customers
  • Assist customers by answering questions concerning prices, identification, and location of items
  • Receive phone calls from customers
  • Verify and scan customer military ID during each transaction
  • Ring customer sales, including cash, debit, credit, check, WIC and EBT
  • Cash handling
  • Operate electronic cash register
  • Announce the current sales
  • Keep store neat and clean
  • Face store shelves near the registers
  • Check products near registers for outdates
  • Use a computer to check e-mails and do timesheets
  • Frequent lifting, pushing, pulling, carrying, and handling items up to 40 pounds


RITE AID CORP — Cashier, August 2008 – September 2020 (8 hours/week)

  • Operate electronic cash register
  • Process cash, credit, debit, gift card, check and EBT transactions
  • Assist customers by answering questions concerning prices, identification, and location of items
  • Keep register and counter neat and clean
  • Straighten merchandise in aisles, shippers and displays, including rotating items and checking for damaged and outdated merchandise
  • Put non-damaged returns back on shelf
  • Put damaged and outdated items in damaged goods section
  • Place hazardous waste in the hazardous waste bin
  • Hang weekly sales signs
  • Make labels for new, seasonal and promotional items using radio-frequency hand-held terminals
  • Ensure optimal space allocation for available stock
  • Keep store neat and clean
  • Use radio-frequency hand-held terminals to audit out of stock items
  • Change register tape, coupon machine tape, and coupon printer ink when needed
  • Mark down clearance items using a label gun
  • Maintain safety and security, following proper procedures
  • Frequent lifting, pushing, pulling, carrying, and handling items up to 40 pounds
    • +++
  • Deal directly with vendors regarding products needed at the store
  • Stock shelves on truck delivery day
  • Assist in cycle counts


WEIS MARKETS INC — Cashier, July 2006 – Nov 2018

  • Operate electronic cash register
  • Process cash, credit, debit, gift card, EBT and WIC transactions
  • Assist customers by answering questions concerning prices, identification, and location of items.
  • Keep register and belt neat and clean
  • Straighten merchandise in nearby aisles
  • Put non-damaged returns back on shelf
  • Put damaged items and outdated in damaged goods section
  • Change register tape, coupon machine tape, and coupon printer ink when needed
  • WIC rotation (check for outdated merchandise from a list of WIC qualifying items)
  • Frequent lifting, pushing, pulling, carrying, and handling items up to 40 pounds
  • Occasional work in frozen and chill boxes while wearing appropriate protective gear
  • Stock shelves and help out in other departments as needed (including produce and deli)
  • Train new associates how to use the cash register
  • Make sales signs as needed
  • Hang shelf labels for the weekly sale


Education WILKES UNIVERSITY— Bachelor of Science in Computer Science, 2006


Skills Python, Windows, Linux, Android, C++, PHP, HTML, MySQL, CSS, Microsoft Office Suite, LibreOffice, databases, computer assembly, maintenance, and upgrades.